Citron Hygiene – Accessibility Plan 2023 - 2027

Citron Hygiene LP has over 45 years of industry experience in washroom hygiene services and products. Our mission is to elevate the washroom experience with an industry-leading range of solutions, supported by reliably on-time, hassle-free, expert service. We currently support 1000s of locations, and are currently headquartered in Toronto, Canada with service locations throughout Canada, the United States of America, and the United Kingdom. We endeavor to meet new public health and hygiene standards, protect the safety of loved ones, co-workers, and customers, as well as safeguard your reputation and day-to-day business operations.

Citron Hygiene is committed to meet the needs of our employees and customers with disabilities and is working hard to eliminate and prevent barriers to accessibility. Citron Hygiene is dedicated to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005.

This accessibility plan outlines how we are meeting those requirements and improving opportunities for people with disabilities. Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians.

The plan is reviewed and updated at least once every 5 years.

Citron Hygiene LP is committed to assist in the following ways:

Communication

Citron Hygiene will communicate with people with disabilities in ways that takes into account their disability.

Assistive Devices
We will ensure that our staff are trained and familiar with various assistive devices that may be used by co-workers and customers with disabilities while accessing our goods or services.

Service Animals
We welcome people with disabilities and their service animals.

Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities at a Citron Hygiene building, we will notify the customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training for Staff
Citron Hygiene will provide training to all employees, volunteers, and others who deal with the public or other third parties on their behalf. We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.
Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
• Citron Hygiene’s accessible customer service plan and policy.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• How to use TTY, wheelchair lifts, etc., available on-site or otherwise that may help with providing goods or services to people with disabilities, and/or other applicable assistive devices.
• What to do if a person with a disability is having difficulty in accessing Citron Hygiene’s facility.
• Staff will also be trained when changes are made to our accessible customer service plan.
We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.

Feedback Process
Customers who wish to provide feedback on the way Citron Hygiene provides goods and services to people with disabilities can e-mail us at hr@citronhygiene.com, or call us at 905.946.1711. All feedback will be directed to the Human Resources Department. Customers can expect to hear back within 2 business days. Complaints will be addressed according to our organization’s regular complaint management procedures.

Modifications to this or other policies
Any policy of Citron Hygiene that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

For more information on the accessibility plan, please contact: The HR Department hr@citronhygiene.com 555 Alden Road, Markham ON, L3R 3L5