Toronto, ON – Citron Hygiene is proud to announce that it has been accredited by the Better Business Bureau in both Canada and the United States. “We are a company that puts people first and feel that our BBB certification is a testament to this. Our clients know that we are reliable and always accomplish what we set out to do. Now, those who are new to our business will know how seriously we take customer service.” Peter Farrell, President & CEO of Citron Hygiene, stated in response.
In order to gain accreditation, Citron Hygiene had to prove that they are committed to resolving customer complaints, have a proven track record of conducting honest business, and are prepared to be continually monitored for compliance. They also needed to fulfill the following eight principles of the Better Business Bureau Standards for Trust. Per the BBB, accredited companies must:
- Build Trust
- Advertise Honestly
- Tell the Truth
- Be Transparent
- Honour Promises
- Be Responsive
- Safeguard Privacy
- Embody Integrity
Citron Hygiene has been in business for over 40 years and during this time, developed a customer service program called CitronCareTM. It encompasses everything they do to deliver the best, most reliable and environmentally responsible service to their customers. They also provide extensive training to their service technicians, have a Customer Success team, and have knowledgeable account executives that know exactly which products and services will be the most effective solution for each of their clients. The service technicians utilize CitronSync, a proprietary tracking system that allows them to easily create an accurate record of services and measure progress for clients. “Having the accreditation from the Better Business Bureau is proof of our commitment to our current and future customers,” stated Mr. Farrell.
Joining such a reputable organization that is recognized by so many people is an exciting achievement for any company, and Citron Hygiene hopes to have many like this in their future.