When it comes time for a business to choose a supplier, for any kind of product or service(s), there will be several factors to consider. Businesses need to find a company that will provide everything they need (or as close as possible), have budgets to stick with, and the pressure to choose right the first time. In a perfect world, suppliers would come knocking at their doors, provide everything needed, at the right price, and with great service, at the right time. Businesses would be relieved of the planning, searching, and evaluating. However, choosing a supplier is not so easy. Following the right process can help to make it a straightforward matter, while choosing a company that offers a variety of necessary products and services can save a business from having to find another supplier later on.
When choosing a supplier, following a procedure that encompasses every possible factor that needs consideration will ensure that right one is chosen the first time. The following is recommended:
- Determine the Facility’s Needs – All necessary staff should meet to determine what their company needs from a supplier, the expected level of quality, how soon a supplier needs to be chosen, how often products need to be delivered or services need to be performed, and the budget.
- Search for Potential Suppliers – Typically, businesses looking to hire suppliers find potential candidates one of two ways; they publish in trade publications and call for bids or approach companies on their own. The Request For Proposal or Request For Quote, should be written during this time as well. Per the American Society for Quality, the validity of submissions should be determined as they are received. Companies should thoroughly review financial information and industry resources, and possibly speak with other customers regarding a potential supplier.
- Evaluate Submissions – Submissions should be closely reviewed to determine which supplier best fulfills a company’s needs. Get to know the vendors by visiting their facilities, reviewing their company presentations, and meeting with the people who would be taking care of your account. A company that looks great on paper may not be so great once a partnership is established. Businesses should ensure that the potential supplier(s) have similar values and practices. For example, a business that prioritizes sustainability should consider choosing a supplier that also utilizes environmentally friendly practices.
- Monitor Performance – During the Evaluation phase, it is important to discuss troubleshooting so when problems do arise, everyone is on the same page and knows how to rectify the situation. When issues come up, suppliers should have a designated employee in your business to contact and escalation process in place so that issues can be addressed and resolved efficiently. After selecting a supplier, keep tabs on how they are delivering. Regular performance audits should be conducted as well.
The process for selecting a supplier is rather straightforward. Each step requires communication, agreement, and cooperation among the employees electing the supplier, and between the business and their potential supplier(s). Planning ahead for when issues arise, conducting performance audits, and getting to know the supplier are all ways to ensure that the right one is chosen and that the partnership is a cooperative, productive one.
Citron Hygiene’s products and services encompass the health, wellness, and cleanliness of every building, no matter what type of business or the size. As a provider of washroom hygiene, pest control services, warewashing and chemicals, life safety, and janitorial facility supplies for over 40 years, we are a one-stop shop for most businesses. Our trained technicians service your facility on a regular schedule that is customized to fit individual business’ needs, making any of our products maintenance-free for our clients! We work with industry-leading brands and are able to offer a wide range of products. The environment is considered in everything we do and offer, making us a smart choice for businesses that have similar values. If we sound like the supplier your company has been looking for, visit our website today and book a free consultation!