When it comes time for a business to choose a supplier for any kind of product or service, there will be a number of factors to consider. Businesses need to find a company that will provide everything they need, roughly within a realistic budget, and within the necessary timeframe.
In a perfect world, suppliers would come knocking at the door, provide everything needed, at the right price, and with great service, at the right time. Businesses would be relieved of the planning, searching, and evaluating. However, choosing a supplier is not so easy. Following the right process for choosing your suppliers can help ensure you pick the right supplier first time, and every time.
Process for Choosing a Business Supplier
There are a number of factors which need to be considered when choosing a supplier, no matter what the product or service. The following process is recommended:
- Determine the Needs of the Facility – All appropriate staff should discuss what their company needs from the supplier. They should agree on quality expectations within their budget, the frequency of the delivery of products or services, and any additional support which may be required.
- Search for Potential Suppliers – Often businesses will seek out new suppliers in trade publications, via word of mouth, or via search engines. They may also source new potential suppliers through a tendering process. Companies should thoroughly review financial information and industry resources, and possibly speak with other customers regarding a potential supplier.
- Evaluate Submissions – Submissions should be closely reviewed to determine which supplier best fulfils the needs of the company. Get to know the vendors by visiting their facilities, reviewing their company presentations, and meeting with the people who would be taking care of your account. A company that looks great on paper may not be so great once a partnership is established. Businesses should ensure that the potential supplier(s) have similar values and practices. For example, a business that prioritizes sustainability should consider choosing a supplier that also utilizes environmentally-friendly practices.
- Monitor Performance – During the evaluation phase, it is important to discuss troubleshooting processes to ensure that if problems arise, everyone is harmonized on how to rectify the situation. When issues come up, suppliers should have a designated employee in your business to contact and escalation process in place so that issues can be addressed and resolved efficiently. After selecting a supplier, keep tabs on how they are delivering. Regular performance audits should also be conducted.
The process for selecting a supplier should be relatively straightforward. Each step requires communication, agreement, and cooperation among the employees electing the supplier, and between the business and their potential suppliers. Planning ahead for when issues arise, conducting performance audits, and getting to know the supplier are all ways to ensure that the right one is chosen and that the partnership is a cooperative, productive one.
A Complete Business Hygiene Solution
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We work with industry-leading brands and offer a wide range of products. The environment is considered in everything we do and offer, making us a smart choice for businesses that have similar values. If we sound like the supplier your company has been looking for, visit our website today and book a free consultation.